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FAQs

What are the benefits of going to a DADO Africa showroom as opposed to a retailer?

DADO Africa showrooms have the entire range of DADO products on display to allow our clients, end customers and contractors to view and experience our products. Should certain products not be available at your nearest retailer our showrooms allow for personalized service and assistance to help you select the best bathtub and basin for you.

In addition to this, the DADO Africa showroom also features all the product ranges from the other DADO Africa brands: JEE-O, River Range, Ingot and SANSTIK giving you the option to mix and match across DADO Africa brands for a distinctive bathroom-ware solution.

Where are the DADO Africa showrooms located?

DADO Africa has 2 showrooms where you can view our entire product offering from DADO and all our other brands. One is in Pretoria while the other is in Cape Town:

Centurion showroom
Address:
Unit 5, Jurg Business Park, c/o Jurg and Jakaranda street, Hennopspark, Centurion, Pretoria.

Trading hours:
Monday to Thursday: 08:00 – 16:30
Friday : 08:00 – 16:00
Saturdays, Sundays and Public Holidays: Closed

Cape Town showroom:
Address:
4 Wallflower St, Paarden Eiland, Cape Town

Trading Hours:
Monday to Thursday : 8:00 – 16:00
Friday: 8:00 – 15:00
Saturdays : By Appointment
Sundays and Public holidays: Closed

How do I qualify to become a DADO distributor?

In order to become a DADO distributor, visit our Become a Distributor page which lists the criteria that your store must meet to become a distributor. If you believe that you are a fitting distributor for DADO products then the next step is to fill in our Become a Distributor form and one of our qualified sales representatives will contact you to arrange a meeting with you to share more information and answer any questions that you might have.

Do you sell bathtubs and basins directly to the public?

DADOquartz bathtubs and basins are distributed in South Africa to various retailers by DADO Africa, the sole distributer in Africa. Therefore all DADO products are available to purchanse at a variety of bathroom ware retailers across the country. Please use our store locator to find your closest DADO retailer.In addition DADO Africa has 2 showrooms in Centurion and in Cape Town where all products are on display.

Where can I buy DADO products?

The products are available to purchase at a variety of bathroom-ware retailers across the country. Please use our store locator to find your closest DADO retailer.

Where is the DADO factory located?

The DADO Manufacturing factory is located in Waltloo in Pretoria, Gauteng. This is where all DADOquartz baths and basins are conceptualised, designed, produced and packaged. The products are then transported to our warehouses in Pretoria and Cape Town and thereafter distributed to our different clients.

Can I get a colour wrap on my existing DADOquartz baths?

Yes, we can do a colour overlay on an existing DADOquartz bathtub, pillar basin, and top-mounted basin but please keep in mind that you will be responsible for the uninstalling, transporting and re-installing of the product. The cost of the colour overlay is R 2 000 per bathtub, R 800 per pillar basin and R 400 per top mounted basin. Because of this, we advise that the best time to consider adding a colour overlay to your DADOquartz product is to do it when you are renovating your bathrooms.

How much does it cost to get a colour wrap on my bathtub?

DADOquartz offers you the choice to wrap/overlay your bathtub or basin in any of 8 matte custom colours. The cost of adding a colour overlay to your bathtub, pillar basin and top mounted basin, an additional charge of R 2 000, R 800 and R 400 respectively, to the retail price of your DADOquartz product. – Link to the Colour Page

Are DADOquartz bathtubs easy to install?

All DADOquartz bathtubs have a built-in Plumber’s Space, first innovated by DADO Africa. Plumbers Space is a space under the DADOquartz bathtubs that gives the installer room for ease of installation without having to drill a hole on the floor during installation. *with the exception of the DQ+ range of baths and the Acanthus and Angela models where only 80mm is available. In addition, all DADOquartz bathtubs are freestanding baths and can, therefore, be installed on any part of the bathroom floor as long as the plumbing allows.

What is the purpose of registering your product’s warranty?

To ensure that we can provide you with the best possible after-sales service, kindly register for your guarantee by completing the form on the DADO website warranty page within 30 days of installation. We will use this information to register your warranty to ensure everything is in place should you ever need to use it in rare cases such as when claiming against the warranty. If your product’s warranty is registered you can rest easy that your warranty will still be valid even in the case that you lose your receipt.

Why does our specification sheets not include the weight restrictions of the product?

DADO product spec sheets do not outline weight restrictions of the product as the product is not weight bound but volume bound. What this means is that as long as your DADO bathtub and basin is installed on a stable platform, it should be able to hold a person of any weight with no issue, however there might be a problem if the bathtub doesn’t hold a sufficient amout of water to have a proper bath in. As a result, the volume capacity of the product will be listed on the specification sheet.

Which is the better option between Polished white or Matte white?

DADOquartz produces a natural matte stone appearance, therefore DADOquartz bathtubs and basins are naturally matte with a satin finish, however, the range is also available in gloss finish which is a polished finish that has a sheen luxurious appearance. The Matte and Polished finishes on all DADOquartz bathtubs and basins have the same special properties, characteristics, features and benefits of DADOquartz.

How do I repair a scratch on my coloured DADOquartz bath and/or basin?

On a rare occasion where a scratch or chip occurs on on the DADO bathtub or basin, use the DADOquartz Repair Kit available from the nearest DADO distributor or DADO Africa Showroom. Visit the DADOquartz repair instructions page in order to be assisted with the repairs. Should you require a professional to repair the bathtub for you then please contact the DADO Africa Customer support at support@dadoafrica.co.za or +27 (0) 12 803 9431 (Callout fee will be charged). When the repair is done, apply the provided colour polish (should be ordered with the repair kit).

How do I repair a scratch or chip on my DADOquartz bath and/or basin?

On a rare occasion where a scratch or chip occurs on the DADOquartz bathtub or basin, use the DADOquartz Repair Kit available from the nearest DADO distributor or DADO Africa Showroom. Visit the DADOquartz repair instructions page in order to be assisted with the repairs. Should you require a professional to repair the bathtub for you then please contact the DADO Africa Customer support at support@dadoafrica.co.za or +27 (0) 12 803 9431 (Callout fee will be charged).

What do I do if my bathtub or basin gets cracked or damaged?

DADOquartz bathtubs and basins are exceptionally strong with distinguishing longevity. However, should damage or a crack appear on the DADOquartz bathtub and/or basin, then determine whether the damage covered by our lifetime warranty, to do so visit our warranty page. To have the damage repaired please contact DADO Customer Care for technical support (a callout fee is charged).

How do I clean and maintain my DADO Aqualine mixer?

Apply the DADOquartz surface cleaner directly onto the surface of the product or onto a damp clean cloth or sponge. Wipe/Clean the dirty surface with the DADOquartz Cleaner. Rinse the surface with clean water, and dry with a clean soft cloth.

Alternatively you can use a non-abrasive mild household cleaner with a cleaning sponge, available at most local supermarkets.

How do I install a DADO Aqualine bath or basin mixer?

For instructions on how to install your DADO product. Please visit our Installation page under our support tab or follow the link below to find the installation instructions for your particular product.

From which material are the DADO Aqualine mixers made?

DADO Aqualine bath and basin mixers are chrome plated brass/alloy consoles, and they are built from high-quality corrosion-resistant material requiring easy and regular care to achieve and maintain durability. The mixers are also backed by a 15-year quality warranty.

Do DADOquartz bathtubs retain heat well?

DADOquartz bathtubs and basins have high insulation capacity that allow the tub to heat up quickly and the water remains at a desired temperature for long without having to refill the bathtub preventing from wasting water and energy.

Does DADO sell bathtub and basin wastes and other accessories?

In addition to bathtubs, basins, and mixers, bath wastes are available separately to be used with DADO bathtubs. We have a comprehensive range of accesory products available from other DADO Africa brands namely JEE-O, Ingot, and DADO Aqualine.

Do DADOquartz products come with installation tools, equipment or pipes?

Items such as wastes and pipes can be purchased separately from your nearest bathroom ware retailer, or hardware store. We recommend that you employ the services of a professional plumber/installer to install your bathtub or basin. This professional should be equipped with any and all the tools or equipment that are required for the installation of the products.

What colour options are there for the feet of the Warwick and Sophia classic bathtubs?

The Warwick and Sophia classic bathtubs feature feet that are available in the colour options of Black, White or Silver.

How do I install a DADOquartz Bathtub, basin or pillar basin?

Please visit our installation page under our support tab at https://www.dado.co.za/installation-care/ to find the installation instructions for your particular DADOquartz product.

Do your products have a gel coating?

DADO products do not have a gel coating because DADOquartz has no pores, imperfections or surface coverings that would require a gelcoat finish, our material has a natural stone appearance and satin finish. The addition of a gel coat would compromise the luxurious appearance and state.

The special properties of Quartz ore and the stringent technical criteria under which it is engineered, give DADO products exceptional hardness and distinguishing longevity backed by our lifetime warranty.

How do I remove stains on baths and basins?

Apply surface cleaner directly onto the surface of the product or onto a damp clean cloth or sponge. Wipe/clean the dirty surface with the DADOquartz Cleaner. Rinse the surface with clean water. For further instruction please visit the care and maintenance page.

How do I clean my DADOquartz bathtubs and basins?

DADO bathtubs and basins are easy to clean, you can use the DADOquartz surface cleaner available to purchase at any one of our retailers or at one of our retailers. Please feel free to use our store locator to find your nearest retailer.

Apply the surface cleaner directly onto the surface of the product or onto a damp clean cloth or sponge. Wipe/clean the dirty surface with the DADOquartz cleaner. Rinse the surface with clean water. Visit the Care and Maintenance page for further instructions.

Alternatively you can use a non-abrasive mild household cleaner available at most local supermarkets.

What is DADOquartz?

DADOquartz is the material used to produce DADOquartz bathtubs and basins. It is a unique proprietary composite that we have developed from quartz ore that is mined fom southern Africa. The ore is crushed and combined with a mixture of resins and other natural minerals to create our exclusive material. This material has a natural matte stone appearance and is warm and silky smooth to the touch.

DADOquartz’s special properties and the stringent technical criteria under which it is engineered, give our products exceptional hardness and distinguishing longevity with an enduring satin finish, backed by our lifetime warranty.

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